This is a blog devoted to my personal experiences as a consumer and my professional experience as a customer service manager/writer/consultant. This is how I feel (passionately) about the subject.
As a consumer: If I am spending money with your company for your product or service, you need to keep me happy in order for me to remain a customer of yours.
If you fail to keep me happy you will have failed to keep me as your customer. My patronage is not something to be assumed. It is not something to be taken for granted. Too many companies and businesses have gotten away from the "customer first" or the "customer is always right" philosophies that make great companies great.
As a business: If I expect to keep you as a customer, I need to make your experience with my company/business as pleasant as possible. Any obstacle that I add to your experience with us is an invitation for you to do business with my competitor.
About Me
- Ken Harrison
- Ken Harrison is a copywriter with over 27 years of real sales experience in the telecommunications field. His professional career has spanned the retail, wholesale, consumer and business markets. (Sometimes working in all of those markets at the same time.) But primarily in the Customer service, sales and marketing areas of the telecom field. You can contact him at: freelancewriter1@yahoo.com If you need writing done in a customer-centric customer-caring yet company-promoting kind of way... contact Ken at the above email address for a free estimate.
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